FAQ
Questions? We've got answers.
About
What is ESR TV?
ESR TV is packed with gaming entertainment essentials. Live gaming tournaments, docu-series, talk shows, comedies, and more with the biggest names in e-sports.
Am I eligible to use ESR TV?
You must be 18+ or have received permission from a parent/legal guardian or anyone authorized to pay your bill.
Is ESR TV compatible with my device?
The service is compatible with smartphones, tablets, and PCs and requires a data connection with at least 3G speed.
How was I subscribed to ESR TV?
You visited one of our promotional pages and completed the activation flow for new subscribers.
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We also add our own rules to ensure thorough security.
SUBSCRIPTION
How do I subscribe to ESR TV?
Simply visit one of our promotional pages or contact us to activate your subscription.
How much does the service cost?
Etisalat - FREE for 1 day then 3.25 AED/day VAT Incl.
Du - FREE for 1 day then 3.26 AED/day VAT Incl.
Du - FREE for 1 day then 3.26 AED/day VAT Incl.
How am I charged for the service?
Subscription charges will be deducted from your prepaid balance or will reflect in your post-paid bill.
Can I change the mobile number in my account?
At the moment, this is not possible.
How do I cancel my subscription?
You can cancel your subscription at any time by sending a text message STOP ESR to 1156 for Etisalat users, and to 8823 for Du users.
CUSTOMER CARE
How do I contact Customer Care?
• Send an email tosupportAE@esrtv.com